Refund policy

Can I return or exchange a product?

Yes, under the following conditions:

– The item is unopened, unused, and returned within 7 days of delivery.

– If you experience an allergic reaction, stop using the product and email us with a photo and description.

– If the product arrives damaged or defective, please notify us within 48 hours with photo proof.  We will happily replace products reported as damaged within this time, at no additional shipping cost to you.

Please note: Items purchased during promotions or with discount codes may not be eligible forreturn unless damaged or faulty.

My item arrived damaged or incorrect—what should I do?

We’re so sorry! Please email hello@moringaprojectthailand.com or DM us on Instagram @moringaprojectthailand.com within 48 hours with a photo of the item. We’ll make it right.

How can I contact customer support?

Email us at hello@moringaprojectthailand.com or message us on Instagram @moringaprojectthailand. We usually respond within 24 hours (excluding holidays).

Why are there some natural variations to the oil?

Our products are handmade with natural ingredients, so you may notice slight variations in colour between batches. Some products may also develop a small amount of natural sediment at the bottom of the bottle.  If the oil clouds in cold weather, warm by rubbing between your hands or warm water.