Refund policy

 

We do not accepts returns due to the nature of our product.

If your order arrives damaged, please take a photo and email us immediately at hello@moringaprojectthailand.com and provide an image of the damaged item(s). We will happily replace any damaged products provided they are reported within 48 hours of order delivery. There is no additional shipping fee for replacement of damaged items.

Please keep in mind that the products you are buying are handmade with 100% natural ingredients with no added chemicals. You may find slight variations batch to batch (for example, slight changes in color) and some residue at the bottom of your bottle because we do not use chemical processes.

Your satisfaction is our top priority and we will do what we can to ensure you are happy with your purchase.  If you are dissatisfied in any way,  please email us at hello@moringaprojectthailand.com with any concerns about your purchase so we can come to a resolution.